Joomla! Joomla!

Support is usually defined as after-sales service provided by a software publisher (in this case DiceLock Security) in solving software conflicts and usability problems, and in supplying updates and patches for bugs and security holes in the program. For us support includes pre-sales services for any inquiry that you could have as well any basic technical question that could arise from our products and services.

Support is provided Monday to Friday, from 10:00 to 19:00 Central European Time (CET), GMT+1 or GMT+2 during Summer.

We provide two types of support:

  • paid priority support, and
  • free of charge support

What does paid support include

DiceLock Security has set up a way to allow our customers to get first level technical support:

Support access Support target Registration Access
 
Customer Technical Support Personal customized technical support Rights acquisition required Private

IMPORTANT NOTICE: Customer Technical Support has top level priority in our job scheduler. We will do our best to resolve any set out question as fast as possible.

In order to get acces to our paid support you must be a customer of our products or acquire Customer Technical Support rights to log in as a customer in Support tickets area of this website.

 

Please note that in some cases, in order to quickly and professionally solve an issue, our support staff may ask for access to your application developments. All information will not be saved or stored by DiceLock Security nor provided to 3rd parties. Furthermore, our support staff will not engage into actions that may interfere with the functionality of your applications or may produce data loss or corruption. However, when you provide us with details, you accept that we cannot be held responsable for any eventual damage. For more information, please read our full privacy policy.

How free of charge support is handled

DiceLock Security has set up different means to supply free support addressed to target different issues:

Support access Support target Registration Access
 
Licenses & pre-sales licensing and pre-sales questions that could arise Registration required Private
 
Report bug handle found bugs in products Registration required Private
 
Forum

community questions and answers

Registration required to post Public
 
Complementary your registration, your orders and invoices, your downloads, ... Registration required Private

Free of charge support is provided, answered, as priority works allow us to do so. It does not mean that it will not be attended, just that resolution could take some time to be offered.

NOTICE: no support is provided through social networks like LinkedIn, Facebook, Twitter and alike.

For your confidence as our Customer, you can read previously our Support Service Agreement.